This section answers common questions about credits, generation limits and what happens when you run out. Use it to troubleshoot credit issues and decide when to upgrade your plan.Documentation Index
Fetch the complete documentation index at: https://kive.ai/docs/llms.txt
Use this file to discover all available pages before exploring further.
Understanding Credits
Credits are consumed whenever you use AI features. Image generation, video generation, editing tools and model training all consume credits. Uploading, viewing and downloading assets are free.When you create your first workspace, you’ll receive starter credits to explore Kive’s features. To access ongoing monthly credits for regular use, upgrade to a paid plan.
Viewing credit information
You can view your current credit balance in Settings → Subscription. Before generating, you can see how many credits each action will consume by clicking the settings icon next to the generation button (in the lower right corner of the generation bar). For editing tools, the credit cost is displayed next to the generation button. Credit spend history is not available — you can only view your current balance and see costs before generating.Common Credit Issues & Solutions
Cannot generate more images: You’ve reached your monthly credit limit, your subscription expired, or team members have exhausted shared credits. Check your balance in Settings → Subscription, wait for the billing cycle to reset, buy one-time credits if available, or increase your monthly credit limit. Why am I seeing “Upgrade” when I already have a Pro plan? This message appears when your monthly credits are depleted, not because your plan isn’t recognized. You’ve used all your credits for this billing cycle. You can buy one-time credits from Settings → Subscription if available, or increase your monthly credits on the upgrade page. Running out of credits quickly: Use batch operations and choose quality settings appropriately to stretch your credits. Can I buy additional credits without upgrading? Yes. Paid Basic and Pro workspaces can buy one-time credits from Settings → Subscription. One-time credits are added after payment is confirmed, and unused credits roll over as long as you do not downgrade or cancel your account. One-time credit purchases are capped each billing month at your plan’s monthly credit limit. If one-time credits are unavailable, wait until your next billing cycle or increase your monthly credit limit. Why can’t I buy more one-time credits than my monthly plan? Kive needs to prepare compute requirements in advance and has limited room for flexibility. Having each user on the right plan for their needs helps us provide the best service possible. What happens if I don’t use all my one-time credits? Unused one-time credits roll over to the next month as long as you do not downgrade or cancel your account. I have credits but can’t generate anything. You likely don’t have enough credits for the generation type. Image generation cost is the per-image price multiplied by the number of versions you request (default is 4). The exact cost is shown on the generation button before you run. Check Settings → Subscription for your current balance. Consider lowering generation settings (fewer versions, lower Quality, drop the custom model) or upgrading your plan. When do my credits renew? Credits renew with your billing cycle. Check your balance and renewal date in Settings → Subscription. Note that upgrading your plan resets your billing cycle to the upgrade date and gives you credits immediately. Do unused credits roll over? Yes, unused credits roll over to the next month. However, there’s a rollover limit of 2x your plan amount at renewal. If you downgrade, credits above the new plan’s rollover limit are lost. Will I be charged for failed or filtered generations? No. Credits are only deducted for successful generations. Failed generations and content-filtered outputs are automatically refunded. I need more than 100,000 credits per month. For needs exceeding the highest Pro tier, contact team@kive.ai or sales@kive.ai to discuss custom enterprise solutions.Credit Consumption by Feature
See the Editing tools overview and Plans sections for detailed credit costs and plan allocations.Plan Comparison & Allocation
Consult the Plans, credits & pricing guide for monthly credit allocations and plan features (Free, Basic, Pro, Enterprise).Maximizing Your Credits
Adopt smart generation strategies: always preview before final generation, batch similar operations, select appropriate quality, and reuse models and prompts. Establish credit-saving workflows for different projects (content creation, product photography, team collaboration).Troubleshooting Credit Issues
Credits not refreshing: Check your billing cycle date, payment method and plan status in Settings → Subscription. Credits didn’t appear after payment: Subscription credits should activate as soon as a payment is confirmed. One-time credits are added automatically after the payment finishes processing. If credits haven’t appeared:- Check Settings → Subscription → ”…” → Manage Billing & Invoices to confirm your payment was successful
- Verify you’re in the correct workspace (click your name to switch workspaces)
- Contact support if credits haven’t appeared after 24 hours