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Manage your workspace’s subscription, payment methods, and invoices from one place. Each workspace has its own billing, so budgets stay separate.

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Manage billing

Access your billing portal to manage payments and subscriptions:
1

Open billing

Go to Settings → Subscription
2

Access settings

Click the “…” menu next to your plan
3

View details

Select Manage Billing & Invoices
From the billing portal, you can update payment methods, change billing emails, view payment history, and download invoices.
The billing portal shows payment history and invoices, not credit spend history. To view your current credit balance, go to Settings → Subscription within the app.
To purchase credits or change your plan, go to Settings → Subscription within the app. Each workspace has separate billing settings.

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View invoices

Access invoices via Settings → Subscription → “…” → Manage Billing & Invoices. Download any invoice from your payment history.

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Billing cycles

Subscriptions bill monthly or annually in advance. Credits and storage activate immediately upon payment.

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Getting more credits

Kive only distributes credits through subscriptions—there is no pay-as-you-go credit bundle. If you need more credits, you must upgrade to a higher tier plan. When you upgrade, you instantly receive the full credit allowance of your new plan on top of your existing unused credits. Your billing cycle resets to start from the upgrade date. Example: If you have 30 credits remaining and upgrade to a 2,000 credits/month plan, you instantly receive 2,030 credits. Your next billing date is one month from the upgrade. If you only need a temporary credit increase, you can upgrade to a higher plan and then downgrade back to your original plan after using the credits you need.

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Downgrades

When you downgrade to a lower tier plan:
  • Credits are preserved: You keep all unused credits for the remainder of your current billing cycle, even if your balance exceeds the new plan’s monthly limit.
  • Billing changes at cycle end: You are not charged the lower plan price until your current billing cycle ends. At that point, you are charged the downgraded plan price and receive that plan’s credit allocation.

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Credit carry-over

Unused credits carry over to the next billing cycle, up to your monthly credit limit. When your billing cycle renews, your monthly credit allocation is added to any remaining credits, capped at your plan’s monthly limit. This allows you to accumulate up to 2x your monthly credits if you don’t use them all. All credits you receive have a one-month validity period from when they are granted. Regardless of whether you upgrade, downgrade, or change plans, your existing credits remain available until they expire.

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Refunds

  • No refunds for canceled subscriptions
  • Your subscription remains active until the end of the billing period
  • You retain full access to features until the end date

Change plan

View available plans and manage your subscription