Billing

Manage your workspace’s subscription, payment methods, and invoices from one place. Each workspace has its own billing, so budgets stay separate.

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Manage billing

Access your billing portal to manage payments and subscriptions: From the billing portal, you can update payment methods, change billing emails, view payment history, and download invoices. To add your company name or VAT number to invoices, update your billing details in this same portal.

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View invoices

Access invoices via Settings → Billing → ”…” → Manage Billing & Invoices. Download any invoice from your payment history.

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Billing cycles

Subscriptions bill monthly or annually in advance. Credits and storage activate immediately upon payment. Check Settings → Billing to see your next renewal date.

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Getting more credits

To get more credits, you can either increase your plan’s monthly credit limit or buy one-time credits. Increasing your monthly credit limit is best for recurring usage. When you upgrade, you instantly receive the full credit allowance of your new plan on top of your existing unused credits. Your billing cycle resets to start from the upgrade date. Example: If you have 30 credits remaining and upgrade to a 2,000 credits/month plan, you instantly receive 2,030 credits. Your next billing date is one month from the upgrade. One-time credits are best for temporary usage spikes. Paid Basic and Pro workspaces can buy them from Settings → Billing without changing plans. One-time credits are added after payment is confirmed, and unused credits roll over as long as you do not downgrade or cancel your account. Each billing month, one-time credit purchases are capped at your plan’s monthly credit limit. If no top-up option appears, you may have reached your monthly top-up cap. Wait until your next billing cycle or increase your monthly credit limit. Annual Pro workspaces have no monthly cap once both the subscription and the card on file are at least 7 days old. Instead, they can buy up to twice their monthly credit limit, in at most 5 purchases, in any 24 hours. Larger purchases may ask you to verify the payment with your card issuer. If the top-up option is unavailable, wait until earlier purchases are more than 24 hours old.

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Downgrades

When you downgrade to a lower tier plan, credits above your new plan’s monthly limit will be lost. Example: If you have 11,000 credits and downgrade from Pro ($100/5,000 credits) to Basic ($40/2,000 credits), you will only keep up to 4,000 credits (2x the new plan limit). You are not charged the lower plan price until your current billing cycle ends. At that point, you are charged the downgraded plan price and receive that plan’s credit allocation.

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Credit carry-over

Unused credits carry over to the next billing cycle, up to your monthly credit limit. When your billing cycle renews, your monthly credit allocation is added to any remaining credits, capped at your plan’s monthly limit. This allows you to accumulate up to 2x your monthly credits if you don’t use them all. All credits you receive have a one-month validity period from when they are granted. Regardless of whether you upgrade, downgrade, or change plans, your existing credits remain available until they expire.

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Cancel your subscription

To cancel your subscription: Your subscription remains active until the end of your billing period. You retain full access to all features until the end date.

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Refunds

This section covers money. Credits are a separate matter, and they’re refunded automatically: a generation that fails to produce any output is credited back, and one that came out wrong can be refunded through Diagnose & Fix on the output, up to a monthly limit per workspace. See Diagnose and fix a generation. Refunds are not provided for:

• Subscriptions that auto-renewed (cancel before your renewal date to avoid charges)
• The money paid for credits, including credits already spent on generations
• Unused credits remaining when you cancel

Refunds may be provided for:

• Technical failures where you were unable to use the platform
• Duplicate or accidental charges
• Accidental signups or missed cancellations (handled case-by-case)
• Poor product fit — if the product fundamentally doesn’t work for your use case

For technical issues that affect your experience, goodwill compensation credits may be added to your account. Contact team@kive.ai if you believe you qualify for a refund.