Quick support
The fastest way to get help:1
Chat support
Use the chat feature on kive.ai for immediate assistance
2
Check documentation
Browse our guides for detailed information
Contact methods
Choose the support channel that best fits your needs and urgency level:- Chat support on kive.ai - Immediate assistance for quick questions and basic troubleshooting
- Email: [email protected] - Detailed support for complex issues requiring documentation or screenshots
- Support ticket system - Formal issue tracking for ongoing problems or feature requests
For fastest response, include your workspace name and specific issue details
Priority support
Pro and Enterprise plan members receive enhanced support benefits that ensure faster resolution:- Priority response times with guaranteed SLA
- Advanced technical support from specialized agents
- Dedicated assistance for complex implementation questions
What to include
Help us help you faster:Account details
- Workspace name
- Your email address
- Subscription type
Issue details
- Clear description
- Steps to reproduce
- Error messages
- Screenshots if applicable
Business hours
Plan your support requests around our availability to ensure timely responses:- Monday to Friday - Full team availability during business hours
- Standard response - Within 24 hours for most inquiries
- Priority support - Faster response times for Pro/Enterprise urgent issues
- Weekend coverage - Limited availability for critical issues only
Security concerns
Security matters receive special handling to protect your account and workspace:- Mark your message as “Security Issue” to flag for immediate attention
- Include detailed information about the security concern or potential threat
- Expect priority handling with expedited response times regardless of plan level