Kive’s support system provides multiple channels to get help quickly and efficiently when you encounter issues or need assistance. Whether you need immediate chat support, detailed email assistance, or priority help as a Pro member, our team is equipped to resolve problems and guide you through any challenges. The support experience varies by plan level, with faster response times and specialized assistance available for paid subscribers. Use our support channels when troubleshooting fails, you need feature guidance, or encounter technical issues that prevent normal workflow.
Quick support
The fastest way to get help:
Chat support
Use the chat feature on kive.ai for immediate assistance
Check documentation
Browse our guides for detailed information
Priority support
Pro and Enterprise plan members receive enhanced support benefits that ensure faster resolution:
- Priority response times with guaranteed SLA
- Advanced technical support from specialized agents
- Dedicated assistance for complex implementation questions
- 1:1 support calls - Available for Enterprise plan customers only
What to include
Help us help you faster:
Account details
- Workspace name
- Your email address
- Subscription type
Issue details
- Clear description
- Steps to reproduce
- Error messages
- Screenshots if applicable
Business hours
Plan your support requests around our availability to ensure timely responses:
- Monday to Friday - 9:00–18:00 CET/CEST
- Standard response - Within 48 hours on working days
- Priority support - Faster response times for Pro/Enterprise urgent issues
- Weekend coverage - Limited availability for critical issues only
- Phone support - Not available; use chat or email instead
Security concerns
Security matters receive special handling to protect your account and workspace:
- Mark your message as “Security Issue” to flag for immediate attention
- Include detailed information about the security concern or potential threat
- Expect priority handling with expedited response times regardless of plan level
Never share your password or sensitive account details
Report brand or copyright misuse
If someone is using your brand or products without permission on Kive, contact support with details about the infringing content. Include links or screenshots where possible. The team will investigate and take appropriate action.
